1. How quickly will I get a response after submitting the contact form?
We typically respond to all inquiries within 24 hours during business days. For urgent requests, priority service may be available—just let us know in your message.
2. Can I get a quote without an onsite visit?
In many cases, yes. If you can provide details about your facility, equipment, and inspection goals, we can offer an accurate quote remotely.
3. What information should I include when contacting you?
Include your name, company, location, type of facility, services needed (e.g., infrared, drone, ultrasound), and any specific concerns or urgency. This helps us respond faster and more accurately.
4. Do you offer emergency or after-hours service?
Yes. Emergency and off-hour inspections are available for critical failures or time-sensitive compliance needs. Please specify urgency when reaching out.
5. Where do you offer services?
We operate across Canada and parts of the U.S., with technicians available in major cities and industrial hubs. Contact us to confirm availability in your area.
6. Can I schedule a service call through the contact form?
Yes. You can request a specific date or time range, and our team will follow up to confirm scheduling based on availability.
7. Will someone call me or email after I submit the form?
We usually respond via email first, but if you prefer a call, just note that in your message. We’re happy to accommodate your communication preference.
8. Is my information secure when I submit a form?
Yes. All form submissions are encrypted and handled in compliance with Canadian privacy laws. We never share your information with third parties.